| Focus | Features | Level of Customer 'Touch' | Impact to Your Business | |
| FORCE™ Basic |
Your current collections operation | • One time report • Performance Metrics-Clustering, Cost analysis, Aged Trial Balance, CEI, Roll Rate |
Nil | Your path forward from a single 'best' view of your operational and financial information |
| FORCE™ Action |
Transforming collections operations to a single window view for management and metrics | • Automated Contact Management • Account Portfolio Management • Campaign Management-Attempts, Timing, Results, Summary • Payment Management-By Activity, By Credit Status, By Source, By Product |
Limited | 1. Visibility of success rate and 'trouble'
spots 2. Improve your payment results |
| FORCE™ Red |
Customer response and payment behavior for final accounts | • Automated Contact Management • Tracking capability • Account Portfolio Analysis-Flow, Daily Process Portfolio, Non-callables • Campaign Analysis-By Activity, By Credit Status, By Source, By Product • Financial Analysis-Aged Trial Balance • Payment Analysis-Trends, Applied (Monthly), Attempts, Results, Summary |
High |
1. Get customer information integrity |
| FORCE™ White |
Customer response and payment behavior for entire portfolio | Same features as offered with FORCE™Red Service plus collections portfolio Roll Rates, Aged Trial Balance and Collection Effectiveness Index (CEI) | Best |
1. Get customer information integrity |
| FORCE™ White Plus |
Strategy Managers for continued improvement of your collections portfolio post FORCE™White Plus implementation | • High Risk Account Transparency • Security Deposit Analysis • Propensity to Pay Improvement • Cause and Effect' Analysis • Daily/Monthly KPI's • CSR Interface to FORCE™White Reports • Financial Forecasting • Payment to Credit Card • Continuous scrubbing of customer information |
Dependent on strategy or group of strategies selected | 1. Continuous improvement on account
and operational performance 2. Bottom-out your operational costs |
.pdf
145KB
