White Plus Service - FORCE™ Managers

Visibility of your organizational behaviors (driven largely by policies that create processes) and your customers' responses (indicator of policy and process effectiveness) is essential to effectively manage and ensure operational efficiency, effectiveness and yield.

Once you have our White Service working for you, the information you need to improve your revenue assurance strategy development is at your fingertips. FORCE™ White Plus, our premium service offers you the most effective and efficient revenue assurance modeling support available in the industry today. With FORCE™ Manager consultation you get strategy development expertise to meet the business needs of Customer Care and Billing organizations.

A major benefit of this adaptive level of service…you can integrate all FORCE™ Managers into your organizational processes, or you can select only those which are critical now for meeting your business needs and internal priorities.

We recommend that if this is your first look at our service offerings that you go to FORCE™ Basic

Collections Performance & Information Manager

Do you want to get better value from the data and reports that your organization generates?

This introductory information management solution offers key insights and intelligence about your business, providing support for future improvement and enhancement decisions related to credit management. The P&I Manager delivers the benefit of an end-to-end collections reporting system, including operational and financial performance reporting, improving visibility of key dimensions of customer(s), internal operations, financial performance and process effectiveness. The P&I Manager turns your 'data into information', the most powerful decision making and financial planning tool.

High Risk Account Manager

Do you believe you could do a better job of characterizing your customers and customizing treatment?

The High Risk Account Manager delivers the transparency you need to effectively manage high risk customer accounts. With enhanced risk mitigation capability, you can continuously monitor your customers, identify habitual delinquent behaviour and track account activity on an hourly, weekly or monthly basis. Distinct collection policies and tactics can be developed and deployed within FORCE™, delivering flexibility, efficient responsiveness, with no further internal technology requirements within your organization.

Credit/Debt Decision Manager

Do you know where to best invest operational dollars for optimal debt reduction results?

The Credit/Debt Decision Manager analyzes credit/security deposit paid on account versus debt and behaviour history to determine when collection action should take place as part of an overall evidence-based decision tree. Management can make more effective investment decisions related to budgetary spend and a true assessment of revenue risk and resource optimization. The Decision Manager includes operational and financial analysis of credit versus debt. Understanding the true ROI of your investment will ensure you are consistently managing your portfolio efficiently and effectively.

Collection Activity Intelligence Manager

Do you know which collection strategies will work best for which customer account or group of accounts?

The CA Intelligence Manager provides knowhow to best collect on your customer, increasing propensity to pay performance, delivering optimal financial performance. The CA Intelligence Manager initiates collection tactics and treatments on an individual customer basis based on previous collection success, eliminating the one-size-fits all collection timeline and process. Save investment costs on Collection Notices and repeat Outbound Calling and respond directly using the collection event that previously resulted in payment.

New Process Impact Analyzer

Are you able to assess/test the overall impact on your business of new policies and procedures?

New processes and policies often represent 'unknowns' in terms of overall benefit to your collection effectiveness. Understanding 'cause & effect' by isolating and measuring the impact of new processes or policies will support longer term decision analysis, support business case development and allow you to 'stay in step' with your customers, evolving and adapting to customer account behaviour as it happens.

Performance Management Dashboard

Do you have a complete view of all of your Key Performance Indicators (KPI's) and Performance targets on a daily and month to month basis?

Reports and KPI's at your fingertips will ensure you have timely and accurate information to adapt quickly to negative down swings and provide you the confidence to publish where you are being effective, as well as address areas that require improvement. Everyday data becomes powerful; relevant information that is easily operationalized to ensure optimal performance.

Agent Desk Top Interface

Do you want to improve first call resolution and drive down your contact centre costs at the same time?

Delivering a complete view of your customer accounts' true behaviour will ensure your CSR's are making effective use of time during contact, driving internal cost efficiency, while supporting evidence-based decision making. CSR access to the most relevant information at the point of contact, promotes first call resolution, reduces internal costs related to call transfers, and minimizes customer frustration related to CSR's lack of account history and information.

Security Deposit Manager

Does it matter that your Security Deposits might not always reflect accurately your true level of financial risk?

Security Deposit is a key tool to effectively mitigate risk. The Security Deposit Manager takes away the guess work, and continuously monitors your customer accounts, assessing the level of financial risk and, where appropriate, takes the necessary corrective action. Minimize complexity and remove the need for involvement from your internal IT department.

Financial Forecasting Manager

Are you satisfied with your organization's current forecasting capability?

The Financial Forecasting Manager utilizes previous year performance and trends to forecast and project in year and future financial performance. Additionally, financial projections can be revised based on input from pending or future business plans, providing insights into possible impacts toward your financial performance.

Financial forecasting includes:
• Bad debt
• Provision for bad debt
• Security deposits
• Late payment charges (LPC)
• Budgetary spend and requirements

Payment Arrangement Manager

Are your payment arrangement polices and processes driving the financial performance you are looking for?

The FORCE™ Payment Arrangement Manager delivers reporting and insights into the volume and value of Accounts Receivable dollars 'secured' through payment arrangements with customers. The Payment Arrangement Manager tracks and analyzes payment default performance, providing insights into opportunities for process improvement, and/or policy changes that may currently be impacting your payment performance.

Customer Information Integrity Manager

Are you concerned about the level of inaccuracies in your account contact information?

Knowing who your customers are and how to contact them is often one of the top three challenges organizations face. Inaccurate phone numbers and billing addresses are the first predictors of payment risk and potential downstream account issues. The information Integrity Manager continuously monitors and validates your customer information, looking for inconsistencies. Customer information is updated and revised where required; ensuring you stay connected with your customers when it really matters.