White Service - FORCE™ Behaviour

FORCE™ Behaviour is an integrated debt recovery management service. With its near-time analytical power, reporting and evidence-based decision-making are easy. It tracks all customer behavior and customizes treatment events based on past behaviour. With our White Service you get a contact manager that integrates all transactions (outbound, inbound, back office, notices, field and agency assignment) along a single timeline.

FORCE™ Behaviour gives you end-to-end payment and behavioural analytics as well as the capability to manage and drive events to respond to customer behaviour with the best and most cost effective collection event. Cost intensive activities that don't result in payment are minimized.

This level of service comes with a unique tracking ability that 'opens the curtains' on payment activity or lack of, as well as any customer's broken promises. You learn which contacts work best with which customers. You gain a level of customer intimacy not possible with our FORCE™ Action service. And you get information that turns reports into real currency for results-oriented decision-making across account and portfolio levels.

With our White Service you can:

• Use your understanding of customer payment behaviour to direct how you set up your events and campaigns
• Use daily analysis techniques to get information to meet your business needs and build strategy for optimized payment results
• Take full advantage of low cost options for augmenting customer 'touch with payment' results
• Match treatment to a dynamic 'customer intimate' account profile
• Customize treatment for the optimum time