FORCE™ Basic

Often it is difficult for Customer Care and Billing managers to determine which solution will deliver the desired results. FORCE™ Basic provides key insights and intelligence to support future improvement and enhancement decisions related to credit management.

FORCE™ Basic provides a comprehensive view of your current collections system, including operational and financial performance, insights and analytics into the key dimensions of customers, internal operations, financial performance and process effectiveness. FORCE™ Basic turns your current 'data into information', giving you the 'right stuff' for selecting the future 'best fit' FORCE™ solution for your business needs and budget.

FORCE™ Action

FORCE™ Action rolls campaign, contact and payment management into a single window to your collections operations and your effectiveness. Manage your campaigns easily through the application of flexible business rules to a specified group of accounts or a single account. Changes can be applied by your business managers whenever necessary without being dependent on IT resources.

You can design events for different account types and manage events at all campaign levels from discovery of opportunity to best strategy for quick recovery whether you are focused on a very large debt segment or specific actions based on your day to day processes.

Target specific account populations for treatment and view all account activity and payment results from previous day on a continuous basis. Segment accounts using whatever variables are critical to your debt recovery strategy - credit rating, specific service class, minimum balance owing/arrears, maximum balance owing/arrears, aging bucket.

Contact management tracks all contacts and lets you see which times and contact types produce the best payment results. Payment results are available for each day, month over month and mapped to campaigns and their events. You get immediate visibility of your success rate. No more guess work.