Customers_Sectors

Utilities
Our utility customers have learned how to treat over 70% of their debt without headcount. You know that more of your customers are in a 'can't pay' situation, because they are often balancing payment requests from many creditors. Let's face it; the utility bill is a ways down the list of what needs to get paid first. Disconnections cost you money and then rarely result in complete payment, while payment arrangements often default. You struggle with tracking your operational investment to a return in customer payments. You understand that managing operational costs is as important as managing the debt being collected.

Financial
Our financial customers know that strategy effectiveness only happens when you have the ability to track payment performance and reconciliation to aging accounts receivable. The credit card marketplace is highly competitive. Consumers know that they can negotiate lower interest or late payment charges simply by suggesting that they will switch to another provider. Collecting on unpaid balances without losing customers to a competitor is a challenge that you know needs to be managed well in order to retain the 'good' customer, the one that pays you consistently. Knowing which accounts are most at risk and require 'special' treatment means knowing your customers' behaviour intimately.

Retail
Our retail customers are looking for solutions that can pay them more quickly for less cost. Collecting on past due accounts, bad cheques and fraudulent transactions is often expensive and difficult for retailers. Whether default notices are undeliverable because of incorrect address information or disregarded by the customer, you know arrears can go unpaid for some time. You believe the only tenable solution is to write-off accounts and send them out to a collection agency. Skip tracing and persistent contacting can bring you results, but the costs can be prohibitive over time.

Telecom and Cable
Our telecom and cable customers utilize end-to-end reporting which provides total visibility of account performance. As a collections and debt recovery specialist in a Customer Care and Billing organization, you believe that to increase receivables you need to decrease the roll rate and reduce write-offs while limiting your operational costs. With data on multiple product lines residing in disparate billing systems you usually have a challenging and frustrating series of tasks in front of you in order to get the information you need. And when you finally get it, you're uncertain that it is really what you need.