How is FORCE™ different from other solutions available in the marketplace?
FORCE™ is a fully-integrated solution that captures data, provides behavioural analytics and triggers collections activity across the entire collections life-cycle. Collections solutions are usually designed around billing processes and characterized by 'activities' which gives only a 'piece of the puzzle'. FORCE™ is different because it provides the flexibility to treat customers at very discreet and individualized levels. FORCE™ tracks all customer accounts in collections; its deep analytical capability allows you to adjust treatment 'on the fly' to match daily customer response patterns.
My CIS has a Collections functionality already. Why do I need FORCE™?
FORCE™ is not a CIS-replacement solution; rather, it complements CIS processes which are traditionally 'hard-coded', difficult to change and based on 'broad-brush' timeline-driven activities. Even 'state of the art' CIS solutions such as SAP can be enhanced by the functionality you get with FORCE™.
FORCE™ enhances CIS-based collections by enabling you to 'do what you wished your CIS could!' FORCE™ provides the ability to make immediate changes to your Collections strategy and tactics based on ever-varying customer payment environment and trends. FORCE™ provides you insights to make informed business decisions instead of 'guessing' at what will work.
My Accounts Receivable data is 'all over the place'. How can FORCE™ possibly integrate all these data points?
FORCE™ acts as the 'brain' for your Collections Process. Through a simple implementation process, key data streams are defined and fed into the FORCE™ engine. These inputs are transformed into information used in FORCE™ analytics and reports for Collections Managers and C-Level Executives with a full end-to-end view of what is really happening within their A/R portfolio - from 30-days to Final Accounts. With FORCE™ reports available on a daily basis, you can define specific tactics and activities, develop business rules to trigger collections actions based on 'what will work' to maximize payments and reduce the roll rate.
My budget is limited. How can I afford to invest in another technology?
The FORCE™ Return on Investment 'pays for itself'. Because it is a hosted solution, a variety of investment options and fee structures are available. Most importantly, your investment in FORCE™ is offset almost immediately by a reduction in unnecessary and ineffective cost-laden activities. FORCE™ gives you the analytics to quickly identify these cost-intensive activities and decide where to replace them with lower-cost options to increase reach and maximize payments. This enables you to allocate critical resources to more effective activities while reducing the overall cost-to-collection.
In my organization, Collections Performance is reported to multiple sources, how can FORCE accommodate my reporting needs?
FORCE™'s reporting capability gives the you the ability to control the quality of information you need with high confidence. Through customized reporting, the information requirements of multiple sources - from Team Leaders to the CEO - can be easily met. FORCE™ provides detailed analysis and summary reporting that quickly identifies gaps and performance trends so that managers can focus on what is really important - effective collections campaigns and solutions.
How do I know what is really working in my Collections process?
The power of FORCE™ is the ability to correlate payments with treatment. You probably launch campaigns to very broad segments and make inferences to determine what works to drive payments. FORCE™ provides discreet segmentation capability and continuously tracks customer behavior so that customer-specific Collections tactics can be identified for effectiveness. The benefits are significant - this enables a collection process that matches investment-to-pay-off.
Data Security and Privacy are very important to my organization. How does FORCE™ ensure a secure environment for my customer data?
FORCE™ uses Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as account or credit card information. SSL encryption is designed to make the information unreadable by anyone but us.
To protect customer privacy and security, we will also take reasonable steps to verify user identity, such as a password and user ID, before granting access to customer data. Certain areas of our websites limit access to specific individuals through the use of passwords and other personal identifiers.